You
know them – always the glass half empty outlook...complaining about
the brightness when the sun breaks through the dismal gray February
days.
They
derail conversations and meetings. When making a contribution, it
comes with negative overtones and is diluted by the complaint of the
day. They are disruptive to creative sessions and are toxic to an
organization over time.
I met
a person in transition recently, who said they resigned to take
advantage a sweet deal in bonuses and pension supplements. The
conversation went on about how unfair it was to be cut loose after 18
years, into a horrible economy, at this time of year, without some
rehab training, and with experience that is stale and limited. Next
was a question if I could recommend some employment prospects
(couldn't think of any).
Make
no mistake, these folks are not seeking help to resolve a problem –
they revel in their gloom. It is a mistake to take time to try to
understand their issue and problem-solve for solutions or
alternatives. Waste of time. Waste of effort. Not appreciated or
heeded.
When
speaking with a whine connoisseur, it is useful to be like a 4-year
old child and continue to ask 'Why?' repeatedly – the individual
will drift off to rain on another parade fairly soon.
As a
leader, you will have
these folks in your organization – make use of their skills and
contributions, while mitigating their negative impact. Avoid putting
them in key results process roles; on project teams or committees,
balance them with strong can-do positive personality.
Our
staff and managers are a diverse collect of talent and personality –
sometimes it take some creativity to make the best use of them. It
is worth the effort.
Do
you have suggestions for mining the positives from the whine
connoisseurs?
January
12th!
Join us for
The
Direct Economy at
AITP!
Consider:
The future is already here, it's just not evenly distributed.
Did
you ever notice, no matter how hard you do the wrong thing, it never
quite works?
The
Direct Economy will
give you a better understanding of what is changing and how you can
win at the new game.
RSVP
Here!
Best shield to whine experts, "What was the best thing you learned?" negates the bad stuff they've been practicing.
ReplyDeleteDick:
ReplyDeleteGreat suggestion - it either makes them concentrate on the positive or they clam up.
Thanks for adding to the discussion.
How would you place a person, that keeps asking for a refill?
ReplyDeleteThomas