Can You Fool Some of the People Some of the Time?

I spent 'a week' in an auto repair shop one day recently and watched an energetic guy wearing yellow rubber boots while waiting 3-hours for an 'about-an-hour' work on my car.

This guy was fascinating - 'Boots' was in perpetual motion – heading toward the parking lot, the front office, the mechanic bays and elsewhere. He showed a sense of purpose and moved with great determination. But he never made it to any destination before changing course – off to a different one - lickety split!

Fascinated by this constant activity, I flagged down Boots and asked what he was doing – “Keeping this place organized and working!” was his reply. Interesting; I never saw him touch a car or accomplish any task during the entire time.

When paying my bill, I asked the service rep about Boots and he told me that 'Boots' is of our most valuable employees – this guy is on the move from the time we open until we close.

Are we confusing activity and results?

Our next presentation is How You Can Prepare For Our Changing World at the Leadership Breakfast of Maryland (by invitation) on Friday January 4^th..