Marc’s boss said, “With all your accomplishments, I don’t see your ego.”
Marc said, “I win.”
Feel the heat, Dune Leadership Lessons
Earth to Southwest (and every other service company): make your surveys
about your service, not just personnel facing customers
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Here is the survey hook that came in an email after a Southwest flight: And
here is the first question in the survey one gets hooked into taking: I
gave up...
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