I was working with a Venture Capitalist who observed, “I hate when I get three quarters of the way through a project plan and see a gold star with a footnote that says, “Breakthrough required here.”
Hunh.
Me too.
Here’s another secret for Cutting Development Time
Earth to Southwest (and every other service company): make your surveys
about your service, not just personnel facing customers
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Here is the survey hook that came in an email after a Southwest flight: And
here is the first question in the survey one gets hooked into taking: I
gave up...
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