Jesse asked, “How do I get my best performers to take on new tasks? They are my best performers because they are fully engaged. By definition, they don’t have extra time for anything new.”
Fair enough. We can’t get anything more from them without dropping something. And without adopting new capabilities, the organization dies. Recognize the ol’ horns of the dilemma?
But wait! Adopting new skills is not just done by the fortunate, the favored few! Adopting new skills is the target culture. Culture eats strategy for breakfast.
So adopting new skills starts on the bottom, and giving up skills, which means teaching all you know, starts at the next level up. Which means one reason you want to learn it is because you expect to teach it. Again and again. Now that’s a kickin’ culture!
Learn, do, teach has re-entered the building.
Frank Herbert writes, “Delegate heavily to only the same people and you fell into bureaucracy.” and also, “Remember: Bureaucracy elevates conformity... Make that elevates 'fatal stupidity' to the status of religion.” And that was written during the somnolent sixties (current prequels excepted).
In order to have room to expand, make a habit of giving away the safe, secure activities to people who are new to them, who have a fresh view to improve them, and go grow some funk of your own.
Moving forward is bottom up.
October 9th is the next Capital Technology Management Hub featuring Sales Lab's Rainmaker 16 LinkedIn – Your Personal Publicist - 300 seconds of pure profit. The main speaker will be Phil Smith of Voltage Security, Inc., presenting The Payments Ecosystem Security Challenges in the 21st Century.
The defining characteristic of literacy maybe shoulda-oughta be a demonstrated ability to learn, unlearn and relearn.
Jim, that's a major concept!
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