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Monday, July 29, 2013

Experience Causes Scope Creep

I don’t know how many times I’ve seen a customer develop world class skills using a tool, going from no presence to a highly customized, effective environment.

Then they run beyond the capabilities of the tool.

And they have to change.

Which is going to cost time.

And make everyone have to learn new ways to do the same things.

So they complain.

If we had known this was going to happen, we wouldn’t have started with the tool!”

Nonsense.

That first tool took you from nothing to excellence. Instead of using 15% of the capabilities, you use 105%.

You figured out things the people who designed the tool didn’t know. And you surely figured out how to provide results that went way beyond your starting competence.

Some project managers want to design in a vacuum.

Tell us what you want and we’ll go away for six months and bring you what you asked for.”

More nonsense.

Experience causes scope creep. The purpose of learning is a better solution.

If you have misguided managers telling you you can’t afford to do a better job, they are taking money out of your pocket, now or later.

Find some buckets to overfill. It will improve your total project average.

The Dune Leadership Lessons – Ancient Texts Of A Future
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